Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you're not, we're here to help. 

Returns:

• You have 30 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original payment method.
• You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you have any questions about our return and refund policy, please contact us at sia.shin@lotte.net.